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Frequently Asked Questions

  • How do I cancel my reservation?
  • When will new tour sessions be available?
  • What languages are In-Person Tours offered in?
  • What is an in-person tour?
  • How long is an In-Person Tour?
  • How much does the tour cost?
  • What form of identification is needed to attend a tour?
  • When should I arrive for my tour?
  • What items am I allowed to bring on a tour?
  • Can I take photos or video during the tour?
  • Can I bring my service animal on the tour?
  • Can my child attend a tour?
  • What can I wear on a tour?